Frequently Asked Questions
Everything you need to know about shopping with Route One Apparel.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, domestic delivery usually takes an additional 2-5 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please note that custom-made items and final sale clearance products are not eligible for return.
How do I know what size to order?
Each product page features a detailed size chart. Since we source various high-quality fabrics, we recommend checking the specific measurements for each item to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship our apparel worldwide! International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.